Rexel has underlined its plans and vision for 2020, with the appointment of two new senior leaders.
Pierre Benoit, cluster lead for Benelux, UK and Ireland has been appointed as interim CEO of Rexel UK while the business appoints a new permanent CEO, following the departure of John Hogan. Since joining the Rexel business over 30 years ago, Benoit has held several positions within the group, most recently and successfully leading the business for 12 years in Belgium as CEO, and with a career that started at branch management level, progressing to sales and marketing director.
Thierry Petitpas has also joined the business in the role of category and supply chain director UK. Petitpas will take over the responsibility for the businesses’ commercial and supply chain functions. He joins with extensive knowledge of the Rexel brand, having worked in the business for over 18 years – the last ten years focusing on supply chain and category specifically.
As the business heads into 2020, at the centre of the Rexel business plan is the customer, with all activity driving an improved customer experience and better service supported by a strengthened supply chain.
The business says it will deliver this improved experience through additional investment in the sales executive team, enabling them to better support their customers. This will sit alongside the continuing implementation of new technology in branch as part of the wider branch improvement programme taking place nationwide.
It will be delivered through a digital development programme, which will also support an improved customer experience, both online and in branch. This includes having a greater range of products available online, for convenient ordering and delivery where and when required. There is also new and improved website functionality for users and a Rexel app for ease of use via mobile device.
And customers will be able to access the latest and best product range as Rexel continues its investment in developing technology, with huge growth in smart and EV sectors.
