With the introduction of its chainflex Guarantee Club, igus is combining its cable programme for constantly moving applications with a guaranteed lifetime in energy chains. In the chainflex guarantee club, machine builders and equipment manufacturers can receive a guarantee via certification that goes far beyond the legal basic conditions.
“We guarantee durability and functional safety of our cables to give customers planning security,” said Justin Leonard, director, igus. “The aim is to give binding statements about the durability of igus chainflex cables in the energy chain; for this purpose, we originated a guarantee programme for all chainflex cables from the catalogue.
“Whoever registers will receive a standardised guarantee that goes far beyond the legal guarantee of 12 months. The respective guarantee depends on the annual turnover the customer has with chainflex cables and is defined by duration or the number of double strokes of the machine performs.”
There are three different steps of certification: In the Orange status, the guarantee comprises 18 months or five million double strokes, the Silver status, 24 months or seven and a half million double strokes – and the Gold status customers obtain a guarantee of 36 months or ten million double strokes.
An igus engineer certifies and – according to the guarantee level – trains the manufacturer’s assembling and engineering personnel free of charge.
igus also offers more performance within the scope of the chainflex Guarantee Club. For example, comprehensive consulting with respect to good practice handling and installing cables at the user’s premises as well as reducing process costs and optimisation of complete energy chain systems.
“We are able to make guarantee commitments because of our extensive testing competence,” added Leonard. “Our test machines carry out more than 2 billion strokes and 1.4 million electrical measurements every year.”
