Electrical Safety First has partnered with Beko Plc. UK to explore consumer attitudes around product registration. Research revealed that despite a number of high profile safety notices and product recalls* issued last year, nearly half of all consumers who purchased an electrical item in the last 12 months did not register their purchase[ii].
In 2016 alone, 61 recall notices were issued for electrical products in the UK[iii]. Registration is one of the main ways to contact consumers directly in case of a safety concern, such as a product recall. Without registering, millions of British consumers could be unwittingly putting themselves and their homes at risk if they continue to use a recalled product.
The research shows some interesting shifts in consumer trends. For example, only 9% of consumers said that they were worried about giving personal information to manufacturers[iv]. This shows a marked decrease in the levels of concerns about sharing personal information compared to three years ago. In a 2014 report by Electrical Safety First, three times as many consumers reported sharing their personal details with manufacturers as a concern[v]. Instead, consumer apathy with the main reasons for not registering being: “I forgot to register”, “I didn’t know I could register” and “I don’t see the point”[vi].
Given the numbers of people not registering their appliances, it’s no surprise that the success rate of recalls is low. Previous research undertaken by Electrical Safety First show that the success rate is rarely more than 10% to 20%, despite the huge risks of electrical shock, fire or even death that faulty electrical items can present[vii].
Responding to this finding, Emma Drackford, Head of Communications at Electrical Safety First said:
‘This research makes it clear that there is a lot of work ahead to shift consumer attitudes on product registration. Although some attitudes have changed towards marketing, a concerning amount of consumers are still apathetic towards registering their electrical products. We’re urging consumers to be aware of registration as an essential step when purchasing an electrical product.
‘It is great to have Beko Plc on board funding research for this important product safety area. We would like to see all manufacturers promoting product registration with their customers and ensuring registration is a simple and straightforward process.’
Electrical Safety First has created a video for consumers to highlight the importance of registering an electrical appliance. The video has already reached one million views. Electrical Safety First welcomes anyone who would like to spread the message of registration to share this video on a website or on social media: https://www.youtube.
To find out more information or to see if an electrical appliance you own has been recalled visitwww.
To register an appliance visit: registermyappliance.
[i] One MS, Quantitative Research, October – November 2016
[ii] One MS, November 2016
[iii] Electrical Safety First Product Recall Checker: http://www.electricalsafetyfirst.org.uk/product-recalls/
[iv] One MS, Quantitative Research, July 2016
[v] Electrical Safety First, 2014, Product Recall Report, Over a third (35%) of people worry that filling out a registration form will result in their details being used for marketing.
[vi] One MS, Quantitative Research, July 2016
[vii] Electrical Safety First, 2014, Product Recall Report, accessible at http://www.electricalsafetyfirst.org.uk/mediafile/100205681/Product-Recall-Report-2014.pdf
